Frequently Asked Questions

Don’t forget reef-safe insect repellent if you’re planning to explore the Nature Trail. Since beach towels are provided on board based on a check-out/check-in system, we ask that you bring your towels back to the ship with you. While other Royal Beach Clubs require the purchase of a day pass to enter, entrance to Royal Beach Club Lelepa is included in your cruise fare. No, there is no charge to visit Royal Beach Club Lelepa—your entry to this cruise destination is included with your cruise fare.
All guests with an All Included package can choose beverages of their choice, with or without alcohol. If an individual guest does not drink alcohol or is under the legal drinking age, how do they benefit from having a Drink Package included in their fare? Guests staying in the Retreat will receive Premium Wi-Fi and a Premium Drink Packages including beverage package gratuities as well. Yes, guests can still choose to prepay gratuities for onboard staff at the time of booking.
We offer a wide variety of Europe itineraries with our newest Edge-class ships sailing during the summer and Celebrity Infinity year round. On a six-night voyage from Tampa, meanwhile, you will visit Nassau and Bimini and have three full days to enjoy the amenities of the ship. The Bahamas offers a range of activities to enjoy during your cruise. If there are places where you may want to snorkel independently, consider bringing your own equipment.
For specific sailings, we do offer 3rd and 4th guest rates at a reduced cost in triple and quad occupancy staterooms. To understand what is included in your cruise fare, please refer to the booking invoice you will receive via email or via your travel advisor once your deposit is made. Guests booked before June 1, 2025 will see this new tax charged to their SeaPass account onboard.

  • If you prefer the thrill of a brick-and-mortar casino, our live casino games bring the energy to you with live dealers, hosting games of baccarat, poker, craps and more.
  • For the comfort and enjoyment of our guests, our ships are designated as non-smoking; however, we recognize that some of our guests smoke.
  • Drones – Guests are welcome to bring drones on their cruise for use on land only and outside of the port area.
  • Guests booked before June 1, 2025 will see this new tax charged to their SeaPass account onboard.
  • Pick an itinerary that matches your interests and pace yourself; some places are best explored with a guide, while in others, it can be fun to just sit and people-watch with a glass of local wine or a cold beer.

How do I change my casino account details?

  • To modify or cancel your casino reservations, expand the specific casino reservation on the Reservations page.
  • Or you can contact your travel agent and request Flights by Celebrity℠ to complete your booking to ensure you receive all the premium benefits that Celebrity Cruises’ air program provides.
  • This means you can continue building status with your preferred brand and enjoy Status Match, all while exploring across Royal Caribbean®, Celebrity Cruises® and Silversea®.
  • Submit a transfer request through the online transfer form here.
  • A qualifying stay means a stay at a participating location (excluding any non-qualifying stay) at public or non-public rates, including advanced purchase rates, corporate packaged rates, and government rates booked directly.
  • A corkage fee does not apply to guests with the Classic Beverage Package or Premium Beverage Package.
  • Celebrity Select Dining Anytime is one of the options to choose from when you book your cruise.

Also, don’t forget that many activities and places to eat are complimentary, including the Snack Shacks, the Chill Grill, and Skipper’s Grill. Dining throughout the island is complimentary, except for the Coco Beach Club, where dining is included in the purchase of admission to the Club. If you’ve purchased a drink package, this will apply on the island, too. You will pay for any activities you enjoy at CocoCay using your SeaPass card, so any extras will be charged to your onboard account, just as they are on the ship. Kosher foods are not prepared on Perfect Day CocoCay — however, kosher requests can be accommodated onboard Celebrity Cruises ships.”

How Do I Choose My Destination

I booked on or after June 1, 2025, and I have an exemption from paying this tax. If you booked before June 1, 2025, this tax will be collected via a charge on your SeaPass account. The amount doesn’t change based on the number of Mexican ports or if a guest decides to stay onboard. On Solstice-Series ships, you can enjoy the sunshine from the beautiful Lawn Club while lying back on the manicured grass with a book. Elevate your experience to The Retreat and you can enjoy fine dining in Luminae, as well as suite accommodation and access to an exclusive lounge.
If a booking has a Flights by Celebrity ticket and the transfer request involves a change in currency we cannot accommodate a transfer. Bookings may be transferred to a Travel Agent up to 30 days after creation if the request is made outside of Final Payment period and the booking is not paid in full. If you have booked directly with Celebrity Cruises, you can make a payment online by accessing your reservation following the steps below.
While most potentially flammable high-wattage items are strictly prohibited, hair curling irons, straightening irons, and hair dryers are permitted. There is no limit or restrcition, however we recommend each guest carry a reasonable amount of personal property and limit the number of pieces they bring. Make sure you bring active wear and sneakers if you plan to hit the gym! For cooler climates, bring clothing with long sleeves, sweaters, and pants that can be layered.

During voyages that depart from international ports of call, local smoking laws will apply for the duration of said voyage. If guests in the same stateroom have different travel itineraries, including air gateways, transfers, mailing addresses, etc., they will receive separate booklets. Please note this policy does not apply to guests booked on chartered sailings. Refund requests must be made within six (6) months of the date the cruise was cancelled or the scheduled embarkation date, whichever is earlier.

How do I change my casino account details?

Unity Points and Tier Credits will be posted to your Unity account on qualifying items once your order ships. Yes, you can earn Unity Points and Tier Credits at tip top casino bonus participating Rock Shops including online at shop.hardrock.com on every eligible purchase. For earlier records, specifically before 2022, please reach out to our Customer Care team for assistance. A Member may bring one (1) dog, weighing maximum twenty-five (25) pounds.

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